FAQ: Shipping Time

Q: What is the order processing time?

A: Our order processing time is typically 3-4 business days, unless otherwise notified. This timeframe allows us to prepare your order for shipment.

Q: How long does shipping take?

A: Once your order is processed, shipping will take an additional 3-7 business days, depending on your selected shipping method.

Q: Why might my order take longer to arrive?

A: While we strive to provide quick order processing, high order volumes can occasionally cause delays that are out of our control.

Q: Are there any specific items that may take longer to fulfill?

A: Yes, certain items like our sea moss gel are made fresh for each order. This may extend the processing time, so please be aware that these items may take longer to fulfill.

Q: How can I track my order?

If you provide your email, a tracking number will be sent.

Q: Are all ingredients organic?

All ingredients are organically sourced, chosen with patience and care. We only strive to provide the highest quality ingredients

Q: Are products safe for everyone?

The answer to this question depends on the product. A personal consultation may be needed depending on the situation (ex: pregnancy, nursing, medications, etc.) Feel free to reach out to us personally as well. We can guide you based on our studies, labs and experience but always do your own research.

Q: What are the Refund and Replacement Policies?

All refunds must be discussed within 48 hours of the arrival of the package. Also, refunds will only be issued if the mistake is on the end of 36nyne, LLC. Lastly, since we are a family owned business, there are rare family emergencies/occasions in which orders may take slightly longer to arrive, but we will always have a notification on the site, so that you are aware of that upon purchasing.