FAQs
FAQ Section
Here are some commonly asked questions. Feel free to explore!
What is the order processing time?
Our order processing time is typically 3-4 business days, unless otherwise notified. This timeframe allows us to prepare your order for shipment.
How long does shipping take?
Once your order is processed, shipping will take an additional 3-7 business days, depending on your selected shipping method.
Are there any specific items that take longer to fulfill?
Yes, certain items like our sea moss gel are made fresh for each order. This may extend the processing time, so please be aware that these items may take longer to fulfill.
Why will my orders sometimes take longer to arrive?
As a small, family-based business, we take pride in creating all our products fresh and with care. Because of our commitment to quality and the personalized nature of our process, there may occasionally be delays in fulfilling orders.
Rest assured, if there are any delays, we will notify you promptly so you are kept informed every step of the way. We appreciate your understanding and patience as we strive to deliver the best possible experience.
How can I track my order?
If you provided your email, a tracking number will be sent.
Are all ingredients organic?
All ingredients are organically sourced, chosen with patience and care. We only strive to provide the highest quality ingredients.
Are products safe for everyone?
The safety of our products can vary depending on the individual and the specific product in question. Factors such as pregnancy, nursing, medications, and underlying health conditions may influence whether a product is suitable for you. We recommend consulting with a healthcare professional or personal healthcare provider to determine what is safe for your unique situation.
While we are happy to share information based on our studies, laboratory testing, and experience, please note that we cannot provide medical advice. Our guidance is intended to offer knowledge and insights, but always do your own research and consult with a qualified healthcare professional before making any health-related decisions.
What are the refund and replacement policies?
All refunds must be discussed within 48 hours of the arrival of the package. Also, refunds will only be issued if the mistake is on the end of 36nyne, LLC. Lastly, since we are a family owned business, there are rare family emergencies/occasions in which orders may take slightly longer to arrive, but we will always have a notification on the site, so that you are aware of that upon purchasing.